Oh, goody. The results of another J.D. Power Study, the 2017 Tech Experience Index Study, are in. Automaker Chevrolet landed the top spot in two vehicle segments along with Kia grabbing up its own amongst other automakers also hitting hard.
The Tech Experience Index Study focuses on customer satisfaction with new vehicle technology introduced, installed, and integrated into their vehicles. This covers both premium and non-premium segments, and owners rate the technology on a 1,000-point scale. One would think a range of 1-to-10 would be enough, but 1,000 points can get pretty specific. The scoring is done 90 days after drivers take ownership and rates the driver’s experience and usage of 35 technologies in the following categories - entertainment and connectivity, comfort and convenience, driving assistance, collision protection, navigation, and smartphone mirroring.
With that in mind, the survey, based on more than 19,500 owners and lessees, found the safety technologies most favored in today’s vehicles. Most namely, collision-protection systems, blind-spot warning, and backup cameras. Navigation comes in handy with features like Google Android Auto, wherein Google Maps are already the go-to for many drivers. There has also been some trouble with infotainment systems and cluster readouts, but updates tend to fix issues for many users.
Now onto the name drops - for the second year in a row, the Chevrolet Camaro dominated the midsize vehicle segment. The Chevrolet Tahoe also scored high marks in the larger vehicle segment. Surprisingly, the Kia Niro, still fresh and new, was the highest performer in the small SUV segment. Based on the infotainment and features in the Kia Niro, we’re not surprised it’s one of those that received top scores. The UVO eServices are pretty dope.
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